Conflict Management in the workplace
Going to work that morning was upsetting for Ava as she hasn’t been able to complete the project given to her team Mark wouldn’t accept to work with her strategies because he thinks they aren’t the best strategy to go with. But Ava felt Mark was looking down on her ability. They disagreed often on how to approach the project, which led to a heated argument and a complete breakdown of communication between them.
The rest of the team noticed the tension and the negative impact it was having on the project. The Manager, Charlotte, knew she had to address the conflict before it got worse. She decided to hold a meeting with both Ava and Mark to find a resolution.
During the meeting, Charlotte listened carefully to both sides and acknowledged their different perspectives. She then encouraged a discussion where they could constructively express their concerns and ideas. She encouraged active listening and respectful communication.
After some back and forth, they finally came to a compromise that satisfied both parties. They realized that their differing viewpoints could complement each other, and they were able to work together to come up with a better approach to the project.
Charlotte also took the opportunity to give prominence to the importance of open communication and collaboration within the team. She reminded everyone that everyone’s input was valuable, and encouraged them to continue to share their ideas and opinions respectfully and productively.
From then on, the team continued to work together effectively and with a renewed sense of teamwork. Charlotte’s proactive approach to conflict management helped the team move past the tension and come up with a better solution. The team also learned that conflict doesn’t always have to lead to negative outcomes and that a respectful and open-minded approach can lead to positive results.
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